How can we help?
Ask in your own words. You’ll get a short answer and the guide behind it, or a person who knows.
Suggestions appear as you type. Use the up and down arrows to choose one, or press Enter to ask.
Where do you want to start?
- I’m a client and need helpChanges, email, logins and the questions clients ask most.
- Something’s brokenSite down, form emails missing, a login blocked, a link that goes nowhere.
- I need a new websiteA redesign or a first site: how it works, what drives the cost, real examples.
- I want more customersShow up on Google, turn visits into calls, and see what’s holding the site back.
The three things clients ask for most, and the quickest way to ask us for anything else.
- Talk to usRequest a changeText, photos, events, staff or a new page. Tell us what and where.
- GuideGet a new email addressFor a new employee, or an address like info@.
- GuideReset your email passwordLocked out of webmail, or a new password for your phone.
- GuideLog in to your websiteThe login address, and what to do if you forgot the password.
- Talk to usSend a support requestAnything else. A person replies within one business day.
Start with the check that matches what you see. If the whole site is down, call as well.
- GuideMy website is downCheck whether it’s just you, then what to send us.
- ToolHosting statusSee whether E-3’s hosting is having a problem right now.
- GuideForm emails stopped arrivingWhere they go, and how to get them back.
- GuideThe login page is blocked or says 404Usually the site’s firewall. Here’s the fix.
- Talk to usReport a problemTell us what broke and when. For a site that’s down, call too.
Whole site down? Call 814-399-4655 as well.
See how a new site works with E-3, size up your project, and look at sites we built.
- ServiceWebsites and redesignsHow a new site works with E-3, from first call to launch.
- ToolWebsite cost estimatorFive questions: your project’s size and what moves the price.
- Our workSites we’ve builtReal E-3 client sites, with what each one does.
- GuideBefore you hire a web designerThe questions to ask anyone, us included.
- Talk to usTell us about your projectA short form. We reply with next steps.
Find out what’s holding your site back, then fix the things that bring calls.
- ToolFree website checkSecurity, domain, email and phone speed, with what to fix first.
- GuideShow up higher in GoogleWhat actually moves a small business up, in plain English.
- GuideYour Google Business ProfileThe listing that shows on Maps: set it up and keep it right.
- ToolLost-lead calculatorWhat missed calls and slow replies cost, with your own numbers.
- Talk to usStart a projectTell us what you want more of. We reply with next steps.
Is your site down?
Check it from the internet in a few seconds: down for everyone, or just on your end, and what to do next.
Email hosted by E-3?
Webmail, phone and Outlook setup, passwords, storage and spam for mailboxes on E-3’s email service (SmarterMail).
Worried about a virus, a hack or a scam?
What to do about malware, hacked sites, phishing, passwords, backups and updates, plus dated security alerts.
Topics
- Website editsText, photos, events, staff, menus, pages and posts.19 guides
- E-3 email (SmarterMail)Mailboxes E-3 hosts: webmail, phone and Outlook setup, passwords, storage.11 guides
- EmailNew addresses, junk mail, bounces, newsletters and moving to Microsoft 365.8 guides
- Forms and leadsAdding forms, event registration, and form emails that go missing.6 guides
- Online storeProducts, orders, checkout, shipping, tax and confirmation emails.7 guides
- Logins and accessLogging in, forgotten passwords, editor access, FTP.7 guides
- Site problemsDown, slow, broken, wrong on phones, errors or hacked.11 guides
- Hosting and securityUpdates, backups and moving your site to E-3.4 guides
- Domains and DNSDNS records, “Not secure”, transfers, renewals and new domains.7 guides
- Google, SEO and analyticsVisitors, Search Console, your Google listing and showing up higher.6 guides
- New site and redesignRedesigns, logos and graphics: how it works with E-3.2 guides
- Billing and plansInvoices, billing details and what’s included in your care.3 guides
Most common questions
- How do I get a new email address for a new employee?
- How do I add or update products in my online store?
- How do I log in to my website if I forgot my password?
- How do I update events or the calendar on my site?
- How do I add or change a form on my website?
Still stuck? Call 814-399-4655 or send a support request. For bigger topics, see the Learning Center, or the most common website problems from our support report.