Logins and access
Logging in, forgotten passwords, editor access, FTP.
Suggestions appear as you type. Use the up and down arrows to choose one, or press Enter to ask.
- A customer can't log in to their account on our site. What do we do?First confirm the customer has an account: in WordPress, go to Users and search their email. If so, point them to the Lost password link on your login or My account page. If the reset email never arrives, your site's email sending is the likely problem. Never ask for or send a password; customers set their own.
- How do I add or remove someone's access to our website?Give each person their own WordPress login. An Administrator goes to Users, then Add User, enters the person's name and work email, picks the lowest role that fits the job (usually Editor or Author), and sends the invite. To remove someone, delete their user and hand their content to another user, ideally on their last day.
- How do I get FTP or cPanel access to my site?Ask whoever hosts your site to create a separate file-access account for the person who needs it, rather than sharing the main hosting login. Use SFTP, the encrypted version of FTP, where your host offers it, limit the account to the folders the job needs, and delete it when the work is done. Most website owners never need FTP themselves.
- How do I log in to my website if I forgot my password?On most WordPress sites, the login page is your web address followed by /wp-admin. If you've forgotten your password, select Lost your password? on that page and enter your username or email. WordPress emails a reset link. If no email comes, check spam, then ask the site's administrator or E-3 to reset it.
- How do I share logins with staff and vendors safely?Don't share your own login. Invite each person to their own account with only the access they need, keep at least one owner account in the business's name, and share any unavoidable password through a password manager or by phone, never email or text. Remove access the day someone leaves or a project ends.
- How do I turn on two-factor login?Two-factor login asks for a second proof, usually a code or prompt from an app on your phone, after your password. Turn it on in each account's security settings, starting with business email, then your domain registrar, website and Google account. Use an authenticator app where you can, and save the backup codes somewhere safe.
- Why does my login page show a 404 or blocked page?A 404 on your login page usually means the site uses a custom login address, or a security firewall is hiding the page from your connection. A blocked or 403 message means a security tool has stopped your device or network, often after failed attempts. Wait out any lockout, check the address, then ask your site manager to clear it.
Didn’t find it?
Ask a person. Call, or send a support request and we’ll reply within one business day.