Privacy
The short version: we collect only what you send us, we use it to reply and to do the work you ask for, and we don’t sell it.
Plain-language summary; not legal advice. Last updated October 31, 2026.
Who we are
E-3 Design is a Profotos.com LLC company at 432 Byers Rd, Somerset, PA 15501. Questions about privacy go to support@e3help.me or 814-399-4655.
What we collect
- What you send us. When you use a form, we receive what you type: usually your name, email, phone, website address and message.
- Our contact list. When you contact E-3 through this site (a form, booking a call, a download or a question passed to us from the help box), we save your name, email, phone, company and what you asked about. We keep it so we can reply and keep a record of our conversations. It’s stored in E-3’s own Cloudflare database, not a marketing service.
- Booking a call. When you book a call, we keep your name, email, phone (if you give it) and the topic in the Google Calendar invite, and those plus your note in our support inbox, only to create the invite and reply to you.
- Website checks. When you run the free website check, we look only at public information about the site you enter, such as its security certificate, domain dates, public email records and page speed. We don’t log in or try private pages.
- Questions you ask the help center. If the AI-assisted help is switched on, the question you type is sent to our assistant to find an answer. Don’t include passwords or private details in a question. To see which questions our help pages don’t answer yet, we keep an anonymous log of what is asked in the help box (the question with any email addresses, phone numbers and long numbers removed, which guide matched it and which links were clicked, never your name, email or IP address) for 13 months.
- Basic server logs. Our hosting provider keeps standard technical logs (such as IP address and pages requested) to keep the site secure and working.
How we use it
To reply to you, to do the work you ask for, to run the website check, and to keep this site secure. We don’t sell or rent your information, and we don’t use it for advertising. We send marketing email, such as our monthly tips, only to people who tick the box asking for it; the box is never ticked for you, and every email has an easy way to unsubscribe.
Who helps us
- Formspree delivers form messages to our inbox.
- Cloudflare hosts this site and may check for bots (Turnstile) to stop spam.
- Front is our support inbox, where form messages and booking copies arrive.
- Google Calendar holds the invite when you book a call.
- Google Analytics and Microsoft Clarity measure how the site is used, only if you accept analytics cookies. Clarity hides what you type and your contact details. See cookies.
- Our AI provider processes help-center questions when that feature is on. We send only the question, not who you are.
How long we keep it
Messages stay in our email and client records for as long as we’re working together, and as needed for business and tax records. Ask us to delete something and we will, unless we need to keep it by law.
Cookies
This site uses no advertising cookies. Analytics cookies (Google Analytics and Microsoft Clarity) are set only if you accept them, and you can change your choice any time in cookie settings. See cookies for every cookie we use.
Your choices
Email support@e3help.me to ask what we hold about you, to correct it, or to delete it. We’ll reply within one business day and act on it promptly.
To have your details deleted from our contact list, email support@e3help.me or call 814-399-4655. We delete your saved details and history, and keep only a scrambled (hashed) copy of your email address so you aren’t added back by mistake.
Children
This site is for businesses and isn’t directed at children under 13.
Changes
If we change this policy we’ll update the date at the top of the page.