Billing and plans
Invoices, billing details and what’s included in your care.
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- How do I pay my invoice or update billing details?Email support@e3help.me or call 814-399-4655 about paying an invoice, a question on a charge, or changing your billing contact or details. Never send card or bank numbers by email, and if a bill or new payment instruction looks odd, call that number before you pay.
- How do I reach E-3 for help?Email support@e3help.me, call 814-399-4655, or use the support request form. Replies usually come within one business day. Call rather than email if your site is down, looks hacked, or your email has stopped working. Say who you are, what's wrong and where, and never include a password.
- What's included when E-3 looks after your site?The core is website care: uptime monitoring, updates tested on a staging copy first, daily backups and security alerts. Depending on your agreement, E-3 may also host your site with SSL included, run your business email, help you get found in search, or set up lead follow-up. Your agreement sets exactly what's included.
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