How do I undo a change to my website?

How do I ask E-3 for an undo?

1. Name the page. Copy the web address from your browser’s address bar.
2. Say what’s wrong. One line is plenty: “The new photo is cut off on my iPhone” or “the old price was right.”
3. Send a screenshot if it helps. On a Mac, press Shift-Command-4 (Apple’s guide). On Windows, press the Windows logo key, Shift and S (Microsoft’s guide). Crop out anything private.
4. Say how urgent it is. Wrong hours, prices or a wrong phone number on the live site? Call 814-399-4655.

The short version

• Tell us the page and what looks wrong. Daily backups mean an earlier version can be restored.
• Call rather than email if wrong details could mislead customers today.

What happens next?

1. A person at E-3 looks at the page you named.
2. If it needs to go back, website care’s daily backups hold an earlier version.
3. Bigger fixes are tested on a staging copy first.

When is it worth asking for an undo?

• The live page doesn’t match what you asked for.
• A detail turned out to be wrong, and the old version was better for now.
• The layout looks broken on a certain phone or browser.
• You changed your mind.

Any of these is a good reason. Backups make trying a change low-risk.

What’s the difference between undo and a backup?

• Undo is for one change on one page, such as a WordPress revision or the editor’s Undo button.
• Backups are copies of the whole website, for bigger problems such as a failed update or a security issue, where more than one page is affected.

E-3’s website care includes daily backups, so there’s a recent copy to restore from. See is my website backed up.

How do I undo a change myself in WordPress?

WordPress keeps revisions, a saved record of each version of a page or post. These steps follow WordPress’s Revisions guide.

1. Log in and open the page or post in the editor.
2. Open the Settings sidebar and select the Page or Post tab.
3. Click the number next to Revisions.
4. Use the slider or the list of saved revisions to find the version you want. Changes are highlighted.
5. Click Restore.
6. Check the page in a private browser window.

In WordPress 7.0 and later this opens a newer revisions screen with colored markers for added, removed and changed blocks. Earlier versions show the classic side-by-side screen, but it works the same way.

If you haven’t saved yet, the Undo button at the top of the editor (Ctrl+Z on Windows, Command+Z on Mac) reverses your last action.

What don’t revisions cover?

Revisions track a page’s title, content, excerpt and author. They don’t undo plugin or theme settings, menus, the header or footer, deleted media files, or changes made in a page builder that stores its layout separately. Those may need a restore from backup, so ask us.

What are the common edge cases?

• The change was weeks ago. Restoring an older version also rolls back anything changed on that page since then.
• A page was deleted, not changed. Deleted WordPress pages go to the Trash first and can be restored. See can you add a new page for the steps.
• Several pages look wrong. That’s not an undo. It may be an update problem or something more serious. See my site shows a critical error or a blank white screen and call us.

What if this didn’t work?

• It still looks wrong after a restore. Your browser may be showing an old copy. Open it in a private window.
• Restore is greyed out. You may not have permission to edit that page, or there’s only one saved version. Ask the site’s administrator.
• You’re not sure which version was right. Tell us roughly when it last looked correct.

How does E-3 handle this?

A person at E-3 makes the changes you ask for, and website care includes daily backups, so there’s a recent copy to go back to. Updates and bigger changes are tested on a staging copy first. Reach us at support@e3help.me.

Related questions

• How do I review and approve a website preview?
• Is my website backed up, and can you restore it?
• How should WordPress backups work?